Using Shield Communication Tools

  1. Sign in to your Shield account:
  2. Select Communication Tools.
  3. Select either from a preset template or enter the message you want to send your people.  If you complete the SMS Message portion, a message will be sent by SMS.  If you complete the Email portion, a message will be sent by email.  If you complete both, then a message will be sent by both SMS and Email.
  4. Choose the desired recipients of the message by clicking the box next to a group. You can also choose specific Individuals or Teams by clicking “+ Add Individual”, “+ Add Individuals by Team” or "Add Individuals by Filter".  For more information on "Add Individuals by Filter", see the related article.
  5. Click Send Now.
  6. Watch for the confirmation window to be sure your message was sent.
Did this answer your question? Thanks for the feedback There was a problem submitting your feedback. Please try again later.

Still need help? Contact Us Contact Us